Rules don’t work? Here are a few ways to get to bottom of things.
Rule Preview
While editing your rule, you can preview it. See Preview a Rule for details.
View the Rule Status window
You can view the files in your folder and what rules they match. See Show Rule Status.
Check the logs
If everything checks out in the preview/status, then the next step is to check the logs.
Under the “Help” menu, select on the “View Log” item. That will bring up the logs. You can use the search field to find log messages specific to the file you are having problems with.
You can also enable debug mode which will result in much more descriptive logging. Instructions on how to do that here: Debug Mode
If you are still having problems tracking down the problem, contact support by clicking the “Contact Support” button in Hazel’s “Info” section.
Make sure to attach the information you gained from using the tools above.
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